Frequently Asked Questions

Please direct any further questions to [email protected].

If you are a veteran or part of our US Service Member program, please see further information below.

To enroll your company in SLaaS®, your HR director should reach out to us via email at [email protected].

To obtain a SomnoRing®, you must either be referred by your primary care physician (PCP) or acquire it through your company’s SLaaS® package.

Sleep study kits are shipped via FedEx from CleveMed, a partner company assisting in the process. Your kit should arrive in 5-8 days after your appointment (for Puerto Rico, Guam and Virgin Islands please allow up to two weeks), and tracking information will be provided via text from CleveMed.

Call CleveMed at 844-753-3709 for information about your order.

Please wear the testing device within 3 days of receiving it. Failure to do so may affect your claim.

Only one night of testing is necessary, as long as it is worn for 4 or more hours of sleep. If needed, each device can be worn for a second night of testing. For SleepView devices, an extra battery is included in your test kit for this purpose. For SleepImage devices, use the provided charging cable to charge the device for at least 2 hours prior to testing again.

Mail the testing device back to CleveMed through the US postal service (USPS) with the provided return shipping envelope on the day following your sleep study. Note that the device return is not via FedEx, the carrier for the initial delivery.

QTC will forward your sleep report to the VA / Medical Officer for your records once your claim has been finalized.

If your claim has been finalized and you are awaiting your results, contact the VA by calling 1-800-827-1000 and ask for “health benefit advisors” to see if your report is available for review and to check on the status of your claim. Additional resources are available on the VA Medical Records, Veterans Benefits Administration, and VA Claim Status websites.

For SleepView devices: If you have a technical issue or lost your return envelope, contact CleveMed at 844-753-3709 or email [email protected].

For SleepImage devices: Call (650) 216-6800 ext. 102 or email [email protected]

Other questions may be covered in our “What Happens Next” page.

If you would like to seek treatment and follow-up care for your sleep disorder with the clinical team at RPMA, please call (650) 367-5636 to make an appointment. Dr. Lim holds a medical license in over 30 states and her team may be able to accept you as a patient, depending on your insurance.

Shipping times can vary based on country and customs. If there are no delays, it may arrive in as little as 3-5 days. However, it is not unusual for shipping to take 2-3 weeks. If you have questions about your shipment, call 1+ (650) 216-6800 ext. 102 or email [email protected].

Please wear the testing device within 3 days of receiving it. Failure to do so may affect your claim.

Please wear the finger tip device for three nights of testing. This will ensure that we capture sufficient sleep data.

There is no need to return the sleep test device. You can keep it and continue to use it as a pulse oximeter.

QTC will forward your sleep report to the VA / Medical Officer for your records once your claim has been finalized. Please contact the VA to request your results.

You can reach our clinical team by emailing [email protected].